A Bank
Probationary Officer (PO) in the bank is the starting level appointment
for bank officers and the promotional prospects are quite healthy with
the work as it defining the limit for the candidate’s success.
Since
candidates join the bank at a junior level, they are being called
Probationary Officer (PO) during the probation period (need to work as
an entry-level job inside the bank for two years) and later they will be
promoted as an assistant manager.
Job Profile
The bank
assistant manager works closely with the bank manager to ensure that all
the processes and services a bank offers run smoothly. He assists in
directing and managing the tellers’ and loan officers’ jobs. He makes
daily schedules and duties as well as trains the newly hired employees
with the using of the machines and the like.
A bank
assistant manager is just as responsible as the bank manager for the
overall success or failure a bank faces. He is responsible for assisting
the bank manager in training all the bank employees to do their job
well. They help in the budgeting of the bank’s expenses and help create a
fool-proof daily routine that the employees can follow. Bank assistant
managers help the bank manager in a lot of his duties and tasks.
Roles and Responsibilities
While on the job, here are some of the important responsibilities of probationary officer (or Assistant Manager) in banks.
- The primary duty is to assist and support the bank manager in operating the bank functions.
- He or she has to oversee the functions of the bank that if they are running smoothly and manage the trivial things without bothering manager.
- He or she has the duty to take care of hiring new employees when needed and arranging their training for their development.
- He or she also has to take care of the customers so has to help and solve customer concerns and queries
- He or she has also to look into the matter of marketing of the policies of the bank.
- He or she has to prepare the reports about the performance of the bank for showing to the manager.
- He or she will be responsible for all the duties and functions of the absence of the manager.
- It will be the duty to motivate the employees after evaluating their performance
- He or she has to take part actively in the meetings regarding sanctioning of loans and other financial decisions of the bank.
Service Customers
All
banks rely on customers for their business. So servicing the customer is
the foremost necessity for an officer by giving them the information
they asked.
You, as a
“PO” will be asked to look into customers coming for opening new
accounts, ATM cards, deposits, receipts, loans, chequebooks etc.,
Bring New Business
Since
you are dealing with customers directly, it is naturally expected of you
to promote various products of the bank & its partners to them. It
may include fixed deposits, insurance policies, mutual funds, credit
cards etc.,
Handle Cash
Cash disbursal & collection from cashiers are normally done through the counters manned by clerks.
Payment Clearances
Although
a clerk performs most cash transactions, some payments by way of
cheque, DD, NEFT/ RTGS beyond a certain amount need to be authorized
& cleared only by a person of officer cadre.
Report Verification
With the
introduction of core banking solutions, all the work done in a day
should be properly closed to avoid any mismatch. While every employee
has some day-end work, PO`s would be assigned to generate reports which
may include the deposits, withdrawals, ledger balances etc.,
Official Communication
Just
like in any MNC or IT company, all employees receive numerous emails
which could be related to new rules or schemes or products. A
probationary officer may be asked to keep a track of these latest
developments to improve their product knowledge as they will be
interacting with customers more.
The
manager could also ask you to send official replies or letters to other
departments for want of information or provide them with required info.
So PO’s are required to be well versed in all the branch activities
because on promotion, they will be elevated to the cadre of ‘Branch
Manager’.
Educational Qualification
The education and qualifications of a bank financial manager are:
- The basic degree required for the job is a bachelor’s degree in finance, economics, and accounting
- An MBA degree is necessary for quick growth in the banking sector
- The candidate will get distinct advantage of the past working experience in different levels of the banking sector
Skills and Specifications
The skills and specifications required to be a bank assistant manager are as follows:
- The candidate should have thorough and deep knowledge in the finance, accounting, and economics
- He or she should be aware of all financial rules and regulations of the government
- He or she should be able to manage the employees so should have exceptional leadership and motivational skills
- He or she should be able to resolve the quires and customer concerns, in short, should have extraordinary customer service skills
- He or she should be able to maintain the confidentiality so must be honest regarding the financial dealings of the bank
- He or she should be a good communicator both verbally and written so should have excellent communication skills with the negotiation skills as well.
- He or she should have team working skills so will be able to work as a part of a team.
What is the Salary of Bank PO?
While
the pay scale for PO (scale I) ranges between Rs. 35,000 – 50,700, the
actual salary could be approx. Rs. 50,000 – 60,000 per month (including
allowances) depending on your location.